Access One Consumer Health Frequently Asked Questions
What is a Discount Medical Plan Organization or DMPO?
A DMPO is a business licensed or regulated by the state which provides discounted
medical services to individuals.
What is included in a Discount Medical Plan?
Services received from physicians, hospitals, dentists, chiropractors, optometrists,
and other health care professionals can be included as services under the DMPO.
Is this insurance?
No. All payments are made by the participant directly to the provider; there
can be no third party payment.
Can I subscribe if I have insurance?
Yes. You may participate, but a discount card cannot be used in conjunction with
insurance.
Will all providers honor the discount?
Participating providers may have limitations that are not known at the time service
is rendered. If your provider does not recognize your ID card at the time service
is rendered, have him call Access One Consumer Health at 800-896-1962 or the number for customer
service as shown on your ID card and we will work with him. If you have paid a
provider who has been shown as participating and who does not honor the discount,
we will, upon receipt of proof of payment by you and confirmation of the providers'
failure to participate, refund to you 20% of charges not to exceed $50.
Where is the Provider Listing?
Will Access One Consumer Health assist me in paying the bill?
No. Access One Consumer Health cannot pay any part of the bill.
If I have other questions how can I get an answer?
You may email the Access One Consumer Health Administrator at info@accessonedmpo.com and you will receive an answer within three (3) business days.
What do I do if I have a complaint about the program?
Access One Consumer Health shall acknowledge your complaint in writing within 5 business days
and shall investigate the complaint and provide you with the results of its investigation
not later than the 30th day after we receive the complaint. When submitting your
complaint or inquiry, please include the following:
- Your name, address and telephone number
- Your membership number and Program Name
- The details surrounding the reason for the inquiry or complaint
- Effort you have made to resolve the matter
- Any responses other parties have made in response to your complaint
- How would you like to see that matter resolved
If you are dissatisfied with the result, you may contact your state insurance department.
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