FAQ
Frequently Asked Questions
A DMPO is a business licensed or regulated by the state which provides discounted medical services to individuals.
Services received from physicians, hospitals, dentists, chiropractors, optometrists, and other health care professionals can be included as services under the DMPO.
No. All payments are made by the participant directly to the provider; there can be no third party payment.
Yes. You may participate, but a discount card cannot be used in conjunction with insurance.
Click on FIND A PROVIDER to find a local provider or call the number for customer service as showing on your ID card and they will work with you.
No. Access One Consumer Health cannot pay any part of the bill.
You may email the Access One Consumer Health Administrator at info@accessonedmpo.com and you will receive an answer within three (3) business days.
Call the number for customer service as showing on your ID card and they will work with you. You may also email the Access One Consumer Health Administrator at info@accessonedmpo.com and you will receive an answer within three (3) business days.
Access One Consumer Health shall acknowledge your complaint in writing within 5 business days and shall investigate the complaint and provide you with the results of its investigation not later than the 30th day after we receive the complaint. When submitting your complaint or inquiry, please include the following:
- Your name, address and telephone number
- Your membership number and Program Name
- The details surrounding the reason for the inquiry or complaint
- Effort you have made to resolve the matter
- Any responses other parties have made in response to your complaint
- How would you like to see that matter resolved
If you are dissatisfied with the result, you may contact your state insurance department.